Course curriculum

    1. INTRO TO THE COMMUNICATION SERIES

    2. NAVIGATING THE STAGES OF THE CLIENT JOURNEY

    3. BUILDING GENUINE CONNECTION

    4. SOWING SEEDS OF CONFIDENCE AND TRUST

    5. MASTERING PROBING QUESTIONS

    6. THE ART OF ACTIVE LISTENING

    7. CREATING A SENSE OF BELONGING THROUGH RECOGNITION

    8. LANGUAGE SHIFTS TO DEEPEN BELONGING

    9. FROM CONSISTENCY, COMES PROGRESS

    10. TRANSFORMATIONAL NOT TRANSACTIONAL

    11. PUTTING IT ALL INTO PRACTICE

About this course

  • Free
  • 11 lessons
  • 1 hour of video content

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